TERMS AND CONDITIONS

By hiring Neat Rules LLC, a client agrees to these terms and conditions listed below:

1. Privacy and Confidentiality

Neat Rules LLC offer a discrete and professional service. We adhere to the National Association of Professional Organizers (NAPO) Code of Ethics and treat every client with respect and discretion. We will not discuss any matters with a third party without your permission.

2. Contract

Upon hiring Neat Rules LLC to come and work in your home or office a 50% deposit is due at the on-site consultation. Services will not start until client agrees to the terms and the deposit is made. The customer agrees to assist Neat Rules LLC by keeping appointments, completing homework assignments, and keeping a space decluttered throughout the duration of the contract. Not doing these things may inflate the cost and time to finish a job. The contract is a binding agreement between Neat Rules LLC and the client and should be adhered to by both parties at all times. 

3. Payment Obligations

Clients can request up to three (3) flex-payments instead of paying the full price in one lump sum. Full payment must be received within five (5) business days of receiving a final invoice. Invoices will be sent to the client after each session via email. Packages are to be paid in full. Neat Rules LLC accepts credit cards, cash and personal checks. Checks should be made out to Neat Rules LLC. In the event a check is returned by the bank, a $50 fee will be charged to a client. Failure to pay within five (5) business days of receiving a final invoice will result in a 10% late fee applied to the balance. If the balance is not paid in full within thirty (30) days of the final invoice date, your balance will be considered a debt and interest will start to accrue at a rate of five (5) percent in thirty-day intervals. Once your balance due is considered a debt Neat Rules LLC has the right to pursue legal means to collect the debt and the client will be responsible for any legal fees incurred. Clients will be informed of fees and expenses well in advance of services starting or continuing. Deposits and payments are non-refundable.

4. Expectations

Every client’s needs and projects are different. Neat Rules LLC takes pride in customizing each contract to the client’s needs and we will give estimates for the project but cannot guarantee the final hours as the sessions depends on the `client’s situation. It is important that the client gets the most out of the project and so the main focus is for everyone to work efficiently. Here are some ways where the client can help make the process more efficient and stay within budget; the client should:

• make clear decisions to purge, sell or repurpose non-essential items.
• complete all “homework” assignments given before the next session.
• be open minded about suggestions from the Neat Rules staff.
• remember that if you haven’t used it, then lose it.
• keep all areas previously organized in order.

5. Cancellations/No Shows

Clients are required to cancel an appointment 48 hours prior to their appointment time. With the exception of emergency situations, clients who cancel fewer than 48 hours prior to their appointment time will be billed the full cost of that days organizing session. Clients who do not show up or arrives to the site late will be billed for the full cost of that days organizing session. 

6. Guarantee

Neat Rules LLC guarantees a more organized and safer environment upon completion of each session. Neat Rules LLC needs the full support of the client to achieve optimal results. If the client believes that Neat Rules LLC did not adhere to the contract and NAPO code of ethics, Neat Rules LLC will do a full investigation of the allegations and will supply a full refund for valid complaints. Neat Rules LLC cannot guarantee that clients will maintain the upkeep of the organized space. We can guarantee continued support and maintenance care to clients. Neat Rules LLC are not psychologists and cannot serve as a therapist for clients with extreme hoarding practices and/or emotional complexities. We suggest seeking professional help for these services. Time is limited to at a minimum four (4) hours and a maximum six (6) hours per scheduled workday. In our experience, organizing sessions of shorter duration too often do not produce optimal results. Neat Rules LLC guarantees at least two (2) workers at each scheduled appointment for large projects and one 15 minutes break for 4 hour jobs and a 30 minute lunch break for hours longer jobs. 

7: Performance & Delivery Guarantee

Clients are required to be present during organizing sessions and to assist with the projects, unless otherwise agreed. Any other adult age 18 years old and over whose space is being affected (i.e. family member) should be present for the initial consultation. It is very important that clients and Organizer focus on the session. Therefore, clients must make arrangements for handling incoming phone calls, re-directing visitors, childcare, etc. so that sessions stay on track.

We will not throw anything out without the client’s permission. We help the CLIENT make the decisions, but the final decision is always the clients. Thus, the client is responsible for any loss or damage resulting from the discarding or destroying of any records or personal effects. The client agrees to make final decisions about disposing of items.

NOTE: Although getting organized is an ideal time to do any necessary home or office/place of business cleaning, we are not a cleaning service and are not responsible for that part of the work. Some projects we recommend having a cleaner to help with managing the dust which is harmful to everyone’s health. 

We strive to meet a 100% client satisfaction level. It is our responsibility to analyze your situation, teach you appropriate new skills and help you make the changes you want. If we fail to meet any realistic expectations, we will schedule a complimentary session to make any necessary adjustments. All claims must be submitted in writing within seven business days of completion of project. Letters describing in detail what work, or parts of the project were not completed or satisfactorily executed should be emailed to hello@neatrules.com.

8. Third Parties

Neat Rules LLC will not be held responsible for the performance of third-party companies referred by our staff (movers, carpenters, contractors, etc.).  This includes performance that falls below an acceptable standard, or damages made by third party referrals.

• Any item that the client decides to discard of will remain the responsibility of the client.
• Neat Rules LLC is not qualified to value specific items and would recommend the use of field experts for such services.
• Pets and children must be kept out of the working area.
• The cost of permanent organization materials will be charged to the client (ex. shoe rack, shelving, etc.).
• Due to health and safety reasons Neat Rules LLC staff cannot guarantee our ability to lift or move very large or heavy items.

9. Termination of Contract

Neat Rules LLC will inform clients verbally and in written form of any termination of contract prior to effectuation. This notification will include all conditions that contributed in the termination.

• Neat Rules LLC reserves the right to terminate any contract (without refund) if there is a violation of the terms and conditions, contract, and/or Neat Rules LLC determines any abuse made by the client (including the client’s family, friends, or associates).
• Neat Rules LLC reserves the right to reject or terminate any contract (without refund) in the event Neat Rules LLC is forced to stop work due to the client failing to receive prior authorization for the job.
• Neat Rules LLC reserves the right to reject or terminate any contract (without refund) for clients who fail to satisfy their balances due. This will affect future contracts, where all monies are due in full before work is started.

10. Walk-Through 

Neat Rules LLC will perform a final walk-through after each session with the client to ensure that everyone is in agreement with the job performed. Concerns or complaints must be identified by the client before Neat Rules LLC staff leaves the site. In the case where a concern or complaint could not be addressed immediately, the contract and work is put on hold until the matter is resolved. 

11. Service Area/Travel Fees

Neat Rules LLC primarily serves residents and businesses located in Brooklyn & Manhattan, New York. Outside of these areas, travel fees may apply base on the distance at a rate of .50 cents for each mile – or a flat fee of $25 -$40 based on location. Travel fees may be waived at our sole discretion.

12. Supplies
Clients will cover the costs of supplies such as storage containers, labels, file folders, shelving, etc. Neat Rules and the client will decide if Neat Rules LLC will purchase the items. Neat Rules LLC charges a flat rate of $250 to research and purchase items outside of the scope of regular items used. We have a list of regular items that we can send to clients to purchase for free. Receipts will be provided to the client at the time of payment. Fee for deliveries and taxis will be paid by the client. 

13. Donation/Trash Hauling Fees

In the case that the client request for Neat Rules to donate or trash items a fee of $10 per bag/ box will be assessed to the final balance. All donation slips will remain the property of Neat Rules LLC.  Any fees for dump carts, taxies will be the responsibility of the client. 

14. Yard Sales/Flea Market Sales

Neat Rules LLC will assist in yard sales and flea market sales. This service includes help with organizing, identifying items to sell, pricing and set up. The client can use the proceeds toward the Neat Rules LLC contract if they see fit. Hourly rates do apply to this service.

15. Reasonable Care

We will use reasonable care in the performance of all of our duties. We will not accept responsibility for any damage to a client’s personal property that is not the direct result of our gross negligence. If applicable, clients are responsible for furnishing a list of specific items they do not want to have us, or our agent, touch or move. In fulfillment of our organizing services, clients agree to hold us harmless and give us, or our agent, full discretion in the removal and disposal of papers, files and/or other property belonging to the client. Clients agree to limit aggregate liability to amount of fees charged.

16. Restrictions

We reserve the right to withdraw from an organizing project at any time if the project involved perceived unsafe working conditions, if clients are in breach of their agreement with us (bounced checks, non-payment, etc.), or if we cannot render the services requested by clients through no fault of our own. We request that clients remove and secure firearms from work areas before work begins.

17. Intellectual Property Rights 

Clients acknowledge our intellectual property rights and agree not to violate them in any way.

18. Photographs and Testimonial

Clients give us permission to use, without remuneration, testimonials they provide and before and after photos of their location, taken with their permission, in our marketing materials, which may include print and online advertising. Clients will be identified by first name, last initial, location and job (i.e. Catherine G., Brooklyn, – Home) or an alias, if preferred and requested. We warrant that at no time will your testimonial, pictures or name be used to promote unlawful or morally objectionable activities including (but not limited to): sending unsolicited email; activities designed to defame, embarrass, harm or abuse third parties; or hate crime of any kind. Your personal information will never be sold or distributed.

23. Warranty & Limitation of Liability

We are not responsible in any way whatsoever for any loss, damages – whether actual, consequential or otherwise – injury, claim or liability of any kind or character whatsoever – including (but not limited to) those resulting from viruses- based upon or resulting from the use of our website.

Information provided by us is NOT intended as a substitution for professional psychological or psychiatric advice. Information obtained from outside sources is believed to be reliable, but we cannot guarantee its accuracy, timeliness or completeness. All such information is subject to change at any time without notice.